Welcome to CloudStops ("we," "our," or "us"). We are committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and shared when you use the CloudStops mobile application (the "App").
1. Information We Collect
To provide our route optimization and package scanning services, we collect the following types of information:
- Account Information: When you create an account, we collect your name, email address, and an encrypted password.
- Location Data: We request access to your device's precise location (GPS). This is strictly used while the App is actively in use to display your current position on the map, calculate distances to your stops, and provide turn-by-turn navigation.
- Camera & Images: We request access to your device's camera to scan shipping labels. The images captured are temporarily sent to our secure servers and third-party AI providers to extract address text. We do not permanently store your photos.
- Route Data: The addresses you input or scan, your saved route lists, and your stop completion statuses are saved to our servers so you can access them across your devices.
- Usage Data: We log basic interactions within the app (e.g., clicking "Optimize Route") to help us troubleshoot bugs and improve app performance.
2. How We Use Your Information
We use the collected information for the following purposes:
- To provide, maintain, and improve the App's core functionality.
- To process and optimize your delivery routes using mapping APIs.
- To process in-app purchases and premium subscription statuses.
- To send you important account updates (e.g., password reset emails).
3. Data Retention and Deletion
We retain your account data and saved routes for as long as your account is active. You have the right to request the deletion of your personal data at any time. To delete your account and all associated data (including saved routes and logs), please contact us at the email address below, or use the "Delete Account" feature within the App (if available).
4. Security
We take reasonable measures to protect your personal information from unauthorized access. All communication between the App and our backend servers is encrypted using standard HTTPS/TLS protocols. Passwords are securely hashed before being stored.
5. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.
6. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: support@cloudulus.com